Tap Packaging Solutions

Packaging Manufacturer | Folding Cartons | Rigid Set-Up Boxes | Consumer Products | Photo Packaging

Tap Packaging Solutions is a leading domestic manufacturer of Folding Cartons and Rigid Set-up boxes
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Established 1906, Cleveland, Ohio

800-827-5679

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Customer Account Specialist

We have an immediate need for a dynamic, experienced Senior customer account specialist to join our team!

Responsibilities will include:

  • Serve as main point of contact for assigned key accounts by providing thorough and planned communications, acute attention to detail, and by building positive and effective customer relationships.
  • Manage custom sales orders, from initial inquiry through sample request, quote request, order entry, spec sheet entry, product shipment, and inventory management.
  • Provide project management over complex customer needs and packaging projects
  • Seek to develop tools and improve processes to assist and aid in effective communications
  • Facilitate communications with customer, sales person, production, design & engineering, and operation teams to ensure on-time delivery and ongoing customer satisfaction.
  • Have a keen understanding of our capabilities, internal processes, procedures, ISO requirements and JDE operations.
  • Document and resolve customer problems/complaints in a genuine, fair, timely and thorough manner.
  • Have a keen understanding of the value of brand packaging and find ways to add consultative value to customer engagements.
  • Document all activities in CRM

Qualifications/Education:

  • At least five to 10 years’ experience providing professional communications to customers. Exposure to marketing, communications, project management, account management and customer service.
  • Excellent oral and written communication skills.
  • Ability to develop rapport with others. Must be a team player.
  • Detail oriented with proven problem solving and decision making abilities.
  • Advanced computer skills including Microsoft Word and Excel.
  • Conflict resolution skills needed.
  • Ability to persuade others and sell ideas and products.
  • Agility to effectively implement and follow-up with issues.

In addition to competitive wages, Tap Packaging Solutions offers:

  • Healthcare Benefits (medical, dental, vision, disability and life insurance)
  • Health Savings Accounts and Flexible Spending Accounts
  • 401(k)
  • Employee Stock Ownership Plan (ESOP)
  • Wellness Program
  • Tuition Reimbursement & Other Training/Development Opportunities
  • Free Downtown Parking

Please send resume to hr@tap-usa.com

Resources:

  • Upload a File
  • Request Information
  • Eco-Conscious: Paperboard Packaging
  • Careers
  • Shop Stock Photo Packaging (Leave Site)
  • Shop Stock Confection Boxes (Leave Site)

Contact:

2160 Superior Ave.
Cleveland, OH 44114
800.827.5679
contact@tap-usa.com

Certifications:

ISO Certified
ESOP
FSC Certified
Rainforest certified

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