Tap Packaging Solutions

Responsibilities will include:

• Serve as main point of contact for assigned key accounts by providing thorough and planned communications, acute attention to detail, and by building positive and effective customer relationships.
• Manage custom sales orders, from initial inquiry through sample request, quote request, order entry, spec sheet entry, product shipment, and inventory management.
• Provide project management over complex customer needs and packaging projects
• Seek to develop tools and improve processes to assist and aid in effective communications
• Facilitate communications with customer, sales person, production, design & engineering, and operation teams to ensure on-time delivery and ongoing customer satisfaction.
• Have a keen understanding of our capabilities, internal processes, procedures, ISO requirements and JDE operations.
• Document and resolve customer problems/complaints in a genuine, fair, timely and thorough manner.
• Have a keen understanding of the value of brand packaging and find ways to add consultative value to customer engagements.
• Document all activities in CRM

Qualifications/Education:

• At least five to 10 years’ experience providing professional communications to customers. Exposure to marketing, communications, project management, account management and customer service.
• Excellent oral and written communication skills.
• Ability to develop rapport with others. Must be a team player.
• Detail oriented with proven problem solving and decision making abilities.
• Advanced computer skills including Microsoft Word and Excel.
• Conflict resolution skills needed.
• Ability to persuade others and sell ideas and products.
• Agility to effectively implement and follow-up with issues.

In addition to competitive wages, Tap Packaging Solutions offers:

• Healthcare Benefits (medical, dental, vision, disability and life insurance)
• Health Savings Accounts and Flexible Spending Accounts
• 401(k)
• Employee Stock Ownership Plan (ESOP)
• Wellness Program
• Tuition Reimbursement & Other Training/Development Opportunities
• Free Downtown Parking

Please send resume to hr@tap-usa.com